Return and Exchange Policy

At apkirange.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help! Please take a moment to review our return and exchange policy below.

  1. Return & Exchange Eligibility
  • Returns or exchanges are accepted within 30 days of the delivery date.

  • Items must be unused, undamaged, and in their original packaging. If the item has been used or opened, it may not be eligible for a return or exchange.

  • Some items are non-returnable or non-exchangeable, including but not limited to:
    • Perishable goods

    • Custom or personalized items

    • Items on sale or discounted (unless defective)

  • If you received a damaged or defective item, please refer to our Defective or Damaged Products section below.

  1. Return Process
     To initiate a return, please follow these steps:
  • Contact our customer support team at info@apkirange.com with your order number and a brief explanation of the issue.

  • If your return is approved, we will provide you with a Return Authorization (RA) number and the return address.

  • Securely pack the items and include the RA number. Ship the items back to us using a trackable shipping service. The return shipping cost is the responsibility of the customer unless the product is defective.

  • Once we receive the returned item, we will process the return within 5–7 business days.

  1. Refund Process
     Once your return is processed:
  • Refunds will be issued to the original payment method used for the purchase.

  • Depending on your bank or payment provider, the refund may take up to 5–10 business days to appear in your account.

  • Please note that shipping fees are non-refundable.

  1. Exchange Process
     If you would like to exchange an item for a different size, color, or product:
  • Follow the same process as returns, but specify in your request that you are seeking an exchange.

  • If there is a price difference between the items, we will inform you of the required payment.

  • Exchanges are subject to product availability.

  1. Defective or Damaged Products
     If you receive a defective or damaged product, please contact us immediately at info@apkirange.com with:
  • A description of the issue.

  • Photos of the damaged or defective product.

  • Your order number.

We will offer a full refund or replacement at no additional cost to you. Please note that you must report defective or damaged items within 7 days of receiving your order.

  1. Non-Returnable Items
     Certain items cannot be returned or exchanged, including:
  • Products marked as final sale

  • Custom or personalized items

  • Digital products

  • Health and safety-related products

  1. Cancellations
     You may cancel your order within 24 hours of placing it. Once your order has been processed or shipped, it cannot be canceled.
  2. Return Shipping Costs
  • The customer is responsible for return shipping fees unless the product is defective or damaged.

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns.

  1. Contact Us
     If you have any questions or concerns about your return or exchange, please contact us at:
  • Email: info@apkirange.com

  • Phone: +92 302 1710612